Legal Terms and Conditions
Sense Mobile Massage connects you with a professional massage therapist you can trust.
All services found on Sense Mobile Massage are entirely therapeutic and non-sexual in nature. Please respect your therapist.
Some things to consider before your treatment is due to start
We recommend that you have at least two clean towels with you, as one will be on the massage table and the other over your body.
Your therapist will arrive on time, so please make sure you're in the location agreed at the time you booked. If your therapist is running late, you will be notified by the customer service team or the therapist.
Please show your therapist where you'd like your treatment to take place and then allow them to move to another room so you can get undressed in privacy. Your therapist will re-enter the room once you are ready for your treatment.
If oils are used in your treatment then you may undress to a level you are comfortable with, but you are required to wear your underwear at all times. Requests to be naked will not be tolerated by your therapist, and the session may be terminated immediately and without any refund if such requests are made.
During the Session
Your therapist will ask you a few questions so they can tailor your treatment to your needs.
Please make your therapist aware of any injuries and allergies you have and areas of your body you want to focus on. Feel free to communicate with your therapist about the pressure used, and if you feel any pain please tell them immediately. However, please note that you may feel moderate pain with deep tissue and sports massages, which will fade after 24-48 hours.
After the Session
Your therapist will leave the room and give you five minutes to get up and get dressed. After this time they will re-enter the room to get your feedback, which will be noted to improve future sessions.
It is advised that you have a treatment every two to four weeks to maintain a balanced mind and body. You can re-book via the Sense Mobile Massage website, app or customer service team.
If you are not satisfied with your treatment or would like to speak to our customer service team, please email email@example.com
In the event your plans change and you wish to cancel your booking, the appointment cancellation policy is as follows:
|Notice period||Refund amount|
|24 hours or more||100%|
Changes to your Booking
Changes to the time and location will be subject to the above cancellation policy. If you wish to give your therapist additional instructions before your session then this is free of charge. You can call us on +386 3077 7987 to speak with our customer service team who will handle your request.
Prices and Opening Hours
All prices quoted on the booking page are full and final, with no hidden fees.
You can book treatments for between 08:00 to 22:00, 7 days a week.
Legal Terms & Conditions
Your use of our site, app and services is subject to these terms and conditions together with any additional terms and policies referred to in them (“Our Terms”).
These terms and conditions of service together with any terms and policies referred to in them (Our Terms) constitute a legally binding agreement between you and Sense Mobilna Masaža d.o.o. (“Sense Mobile Massage”, “we”, “us” or “our”). Sense Mobile Massage is a private limited company registered in Slovenia with the company No. 8272158000. The registered office is located at: Mestni trg 6, Ljubljana, 1000 Ljubljana. Sense Mobile Massage's VAT number is 84207094.
USE OF OUR SITE AND OUR APP
Our terms govern your use of our website (“Our Site”) and also our app (“Our App”) and the services. By using our site, app or services, you agree to comply with our terms.
Please read our terms carefully and thoroughly. If you do not accept our terms, you must not make a booking through Sense Mobile Massage for any professional service or purchase any products through Sense Mobile Massage.
You confirm that you are of legal age to access and use our site, app and / or the services, and to agree to our terms. You are not eligible to use the services if you are under the age of 18. Our terms apply to individuals only; for any corporate bookings or purchases, please contact us at firstname.lastname@example.org or on +386 3077 7987.
Sense Mobile Massage provides a booking and purchase service (the services). The services allow you to book a range of professional services (professional services) that are performed in each and every case by independent self-employed professionals (independent professionals). In providing the services, Sense Mobile Massage acts as the agent of the independent professionals. Sense Mobile Massage has no responsibility for any professional services which you book through us: we are simply involved with the booking process, as well as providing ancillary services (including a telephone booking service) as explained below.
The services we offer allow you to search through our site and purchase professional services from a number of independent professionals. In enabling you to purchase professional services through our site, we are acting as the commercial agent of those independent professionals. As part of the services, we also provide some ancillary services such as assisting with customer service issues (in our capacity as agent for the independent professionals).
A noted above, however, the contract for the purchase of the professional Services is between you and the Independent professional. This means that it is the independent professional (not us) who is legally responsible for providing the professional service to you. That said, Sense Mobile Massage remains responsible with regard to its obligations to you in accordance with our terms which shall be legally binding. If you have any questions, complaints or requests for refunds, we can be contacted directly at email@example.com or on +386 3077 7987. Sense Mobile Massage will remain the point of contact for you for customer service questions.
Sense Mobile Massage shall, if requested, provide intermediary services between you and an independent professional in connection with customer service or dispute resolution matters.
AGREEMENTS FOR PROFESSIONAL SERVICES
When booked through us, the professional service you receive will be subject to the independent professional's terms and conditions (independent professional's terms). You will be provided with and asked to confirm your acceptance of the independent professional's terms when making a booking through us. Sense Mobile Massage is not a party to the independent professional's terms: these terms will solely be between you and the independent professional who provides you with your professional service.
BOOKING AND PURCHASE PROCESS
BOOKING PROFESSIONAL SERVICES
You can make a booking through our site or app by choosing an independent professional.
Your payment details will be requested at the time of booking and payment will be collected when you make a booking.
Full payment of the treatment fee is due at the time of booking the professional service through us. Full details of the prices are referred to below.
The treatment fee belongs to the independent professional who provides the professional service. Sense Mobile Massage, as the Independent professional's agent, collects or arranges for a third party to collect the treatment fee from you on our behalf. Our receipt of the full treatment fee will discharge your debt to the relevant therapist in respect of that booking.
We are appointed by independent professionals to carry out bookings on their behalf as their commercial agent. Once your booking is accepted by us on behalf of the independent professional, you will receive confirmation of your appointment from us by email.
By making a booking, you are responsible for:
- Full payment of the applicable treatment fee;
- Ensuring the Independent professional has access to your designated location which must, in all cases, represent a suitable space in which the professional service can be performed, with all appropriate facilities (including adequate lighting and heating); and
- Ensuring the health and safety of the independent professional whilst at your designated location.
All treatment fees are payable through our site or app. We collect or arrange collection of payment of treatment fees on behalf of the independent professional. In each case, our receipt of your payment as agent for the independent professional discharges your debt to that individual for the amount paid.
To the greatest extent possible we will ensure that all of the information you give us when paying for the professional service is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on the part of Sense Mobile Massage, we will not be legally responsible for any loss that you may suffer if a third party gains unauthorised access to any information that you may give us at any time.
All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Verified by Visa when applicable.
By making a booking you agree to provide complete, correct and true information including, without limitation, billing and payment information.
All fees and charges are inclusive of VAT.
The price of professional services (each a “treatment price” and collectively “treatment prices”) varies according to the type and duration of the professional service you book, and also the location you have chosen for the service to be provided. Treatment prices are changed on occasion, and the price you will be required to pay for a specific service will be determined with reference to the treatment prices in force at the date when that professional service is booked.
Full details of treatment prices are set out on our site and app. Treatment prices may change at any time, but such changes will not affect any booking that you have already made.
In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking or purchase. Failure to do so may result in the rejection of your booking request, cancellation of your booking, inability of the booked independent professional to provide the service as requested. Such failure may also result in loss or incorrect delivery of your booking or order confirmation.
SENSE MOBILE MASSAGE ACTS ONLY AS AN INTRODUCER
The services enable those seeking professional services to book appointments with independent professionals seeking to provide such professional services. Whilst Sense Mobile Massage assesses independent professionals who wish to provide professional services, we do not guarantee or warrant, and make no representations regarding the reliability, quality or suitability of independent professionals. This is entirely a matter for you. Accordingly, you acknowledge and agree that Sense Mobile Massage does not have any obligation to conduct any background checks on any independent professional and have no obligation in respect of any service they may provide.
When interacting with any independent professional you should exercise caution and common sense to protect your personal safety, details and property, just as you would when interacting with other persons who are unknown to you.
PROMO CODES AND REFERRALS
We may from time to time create and offer promotional codes and referral codes (together “Codes”) that can be redeemed against purchases of professional services. Codes will only be valid for a period of time stated on or with them.
Codes do not have any cash value. Codes may:
(1) only be used for personal and non-commercial purposes. You can share your unique code with your personal connections via social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed or made available to others online (including through public sites such as coupon sites) or by other means;
(2) not be promoted in any way including via a search engine;
(3) not be exchanged for cash;
(4) only be used once and only one code may be used per person; and
(5) may be subject to specific terms which will be made available by us, and must only be used in accordance with those terms.
In addition, from time to time we may issue referral codes to allow you to refer friends and family to the services, and which may reduce the treatment fee and / or product fee (“Referral Codes”). Referral codes will be limited to 25 referrals per user. If you wish to continue using the referral code for more than 25 referrals, please email firstname.lastname@example.org and we may (but are not obliged to) extend the use of the relevant referral code.
Discounts cannot be used in conjunction with any other offers or discounts.
You must not use our site, app or services to do any of the following (each of which is strictly prohibited):
- Engage in any inappropriate behaviour, including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour;
- Harass, abuse, threaten or otherwise infringe or violate the rights of independent professionals, Sense Mobile Massage (including its employees and personnel) or others;
- Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent;
- Use technology or other means to access our computer network, unauthorised content or non-public spaces;
- Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit the services, site or app's functionality, or damage, disable or otherwise impair our servers or networks or attempt to do the same; or
- Engage in or encourage others to engage in criminal or unlawful conduct or breach our terms including misuse of the services for unlawful or unauthorised purposes.
You agree not to breach our terms in any way which may result in, among other things, termination or suspension of your access to the services.
SENSE MOBILE MASSAGE, the Sense Mobile Massage logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with the site, app or the services (whether registered or unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law. All rights are reserved.
As noted above, we introduce individuals seeking professional services to independent professionals seeking to provide such professional services. We are not liable or responsible for the fulfilment of any booking or the performance of the independent professional. You acknowledge and agree that we are not responsible for addressing any claims you have with regard to any independent professional or any professional services, although we do try to assist by providing the intermediary services around resolving disputes and complaints as mentioned above.
OUR SERVICES ARE FOR GENERAL INFORMATION ONLY
Content on our site and our app which is made available as part of the services is provided for your general information purposes only. Nothing contained on our site, App or communicated any other way as part of the Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a health care provider nor do we provide medical advice or medical treatment. References in our site, our app and elsewhere to “treatment” and “therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on our site, app and elsewhere as part of the Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.
WE CANNOT GUARANTEE OUR SITE, OUR APP OR THE SERVICES
We make no warranty or guarantee that our site, app or any other aspect of the services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of our site, app or any other aspect of the services.
Nothing in our terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit and nothing in our terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of Sense Mobile Massage, fraud or fraudulent misrepresentation by Sense Mobile Massage, or any matter which it would be illegal or unlawful for Sense Mobile Massage to exclude or limit, or to attempt or purport to exclude or limit, its liability.
We are not liable or responsible for any errors in or failure to provide the services due to your error or failure to provide accurate and complete information.
Whilst we make every effort to ensure that the services are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of the services. We reserve the right to suspend or cease the operation of all or part of the services from time to time at our sole discretion.
Use of our site, app and services is on an “as-is” and “as available” basis. To the maximum extent permitted by law in no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, loss of data, lost revenues, loss of goodwill, loss of anticipated saving or profits, or arising out of or in any way connected with the use or performance of the site or services, or with the delay or inability to use the site or services, or with the provision of or failure to provide the site or services.
You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including, but not limited to, reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to the services and otherwise from your violation of our terms.
MODIFICATION AND TERMINATION
We may modify our terms or terminate use of the services at any time by giving notice to you. If you do not agree to any changes, you must stop using the services. We may also change, suspend, terminate or discontinue any aspect of the services including availability of certain features at any time for any reason.
If any provision of our terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.
GOVERNING LAW AND JURISDICTION
You agree that our terms for all purposes, shall be governed by and construed in accordance with Slovenian law. You also agree to submit to the exclusive jurisdiction of the Slovenian courts as regards any claim or matter arising under Our Terms.
Please email email@example.com for any other enquiries.